FAQs

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Below you will find a list of our most frequently asked questions regarding the entire rental process, search by topic to learn more about booking a rental car with Kathmandu Car Services.

Please take a moment to browse our most frequently asked questions in regard to renting a vehicle with Kathmandu Car Services. Click on a heading topic to display a list of questions and answers related to the the topics below.

A compilation of questions regarding Kathmandu Car Rental. Check this page to find the answers to your questions regarding our car rental services.

If you do not find an answer to you question, give us a call at Viber and WhatsApp +9779851036473 or contact us today!.

Airport and Hotel Transfers FAQs

How to get from Tribhuvan International Airport to Thamel?: Lying 5.5 km from the heart of Kathmandu, Tribhuvan International Airport continues to be the main hub for domestic flights as well as the only international airport in Nepal. During peak times (pretty much 10am till 7pm) it can take an hour. You can reach Thamel by private car. Please contact to Kathmandu Car Services
How can i get to your driver from Tribhuvan International Airport: After landing and collecting your belongings, a professional English-speaking KCR’s driver will be waiting for you at the airport’s exit point. Your driver will be holding a sign with your name on it, so you can easily find each other.
What should I do if my flight is delayed?: There is no need to worry if your flight is delayed or even if it is early. Your driver will still be there waiting for you. Our trustworthy team receives live updates on your flight status to ensure they are always ready to transport you to wherever you are going as soon as you land.
Will they take me directly to my destination?: Yes, all transfers are private with door-to-door service. Our driver will pick you up at Kathmandu Tribhuvan Airport and take you directly to your destination, without any stops.
Where is Kathmandu Tribhuvan Airport located?: Tribhuvan International Airport is an international airport located in Kathmandu, Bagmati, Nepal. It is operating with a tabletop runway, one domestic and an international terminal. As a main international airport, it connects Nepal to over 40 destinations in 17 countries. Kathmandu Tribhuvan Airport is one of the busiest airports in Nepal.

General Car Rental Questions

What information do I need in order to book?

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Can I take the rental car into India & Bhutan ?

This is usually allowed but it will take 2/3 days to take a road permit with authorize the cross border. Therefore, always state your request at the time of booking or at the rental desk to avoid additional fines. Extra costs can be applicable.

How many hours do i use a car for Private Tours?

The calculation of a private day tours is based on 8 hours. A full day is charged for any portion of a day that the vehicle is used then the cost will be +.

How about the self driving services in Nepal?

We are not providing the self driving vehicle in Nepal, because of road condition and not strong low and order system.

What types of vehicles do you offer?

Now we have morethan 10 international Vehicle brands. We normally offer Sedan car, SUV, Jeep (2WD/4WD), Van (Mini / Big), Bus (Mini/Big), and Land Cruiser.

How old are the rental vehicles?

Normally, the rental vehicles are not older than 4 years. Kathmandu Car Services often update their fleet in order to provide you with the best quality cars.

Do you provide any other services besides car rentals?

Yes, We provide all travel services including air tickets, tour packages, private helicopter service, 4wd adventure trip, hotel booking etc besides car & jeep rentals.

Do I need to pay driver’s expenses while travelling?

No, our price includes driver’s expenses so that you do not have to pay for driver’s expenses. Only driver tips will be as your own.

Will anyone else be travelling in the vehicle I book?

If you book a private service, the vehicle is reserved for your group only. Shuttle services might be shared and might have several stops.

Questions Regarding Reservations

How do I make a booking on your website?

First you have to log in the website and request for time to Pickup date and time. Select the pickup point and drop point then start the search button. Number of available vehicles will display on the browser. Select your vehicle type and make a checkout button.

How do I pay for my transfer?

You can pay us via Paypal or once you reach to the destination then you may pay us in cash.

Can I book a transfer with more than one stop?

Extra stops need to be in the same destination as the final stop or in the same area/zone as the airport is limited to 5 minutes. Otherwise you have to pay extra money

What happens if I can’t locate my driver?

If you can’t find your vehicle and driver then call for help to +9779851036473.

My group size has changed, can I choose another vehicle?

How long will the transfer take?

Travel Destination FAQs

How is the road to Nagarkot?

The road is passable but is in poor condition. In parts it is very poor but you had a standard sedan style car not a 4×4 and you still made it fine. Kathmandu Car Services would recommend doing as we did and hiring a good quality guide and driver.

Nagarkot is situated 30 kms east of Kathmandu. The drive to nagarkot is extremely safe as the road goes through villages throughout. The private sedan is the cheaper option and takes about 1 hour 30 minutes.

How is the road from Kathmandu to Pokhara?

The road through Kathmandu is atrocious, but once you are out of the valley, it’s merely bad. Travel, on the whole, is quite slow because of all the heavy traffic but the views are gorgeous. Vast majority of roads in Nepal are barely passable. Chitwan probably the worst of the touristy roads.

Is it possible to rent a car on self-drive?

Sorry, we don’t offer you a self-drive services in entire destination.